Frequently asked questions...


If you have a query relating to the services Translink offers, please take a look through our frequently asked questions below. If these don't address your query why not provide us with the details of your question via our FAQ form and we will get right back to you.

Questions



Can Translink Express cater for all my transport needs?
Yes, we can provide a host of transport services which can be tailor-made to suit your individual requirements. For a detailed list of our main services please see our Logistic Solutions page.

How long has Translink Express been trading?
We were founded in 1987, and although many things have changed since then, delivering on time every time remains our priority. Our team have a wealth of experience, enabling us to move with the times and evolve with the industry.

Do you offer credit facilities?
Yes, our credit application form is easy to complete and we can usually have a credit account* set up for you very quickly. (*subject to status)

If you carry my goods, will they be insured?
Yes, all goods are carried under RHA Conditions and insured, please see our Terms and Conditions.

Are there any restrictions to what items you can carry?
Although we carry a huge range of items some restrictions may apply, for example we cannot carry firearms or some hazardous goods. Please contact our Sales Team for further information.

Do you offer premium services?
Yes, we offer a wide range of services, including 9am, 10am and before noon service (some restrictions may apply). Please see our Logistics Solutions page, for further information.

Can I track my deliveries online?
Yes, we have a full online track and trace facility, please see our Tracking page.

Do you deliver overseas?
Yes we can deliver parcels and pallets to almost anywhere in the World. Please see our Logistics Solutions Worldwide section.

Can you collect my parcels and pallets at the same time?
Yes, we can arrange to collect all your consignments at the same time, including any International shipments and sort them for you in our 33000ft warehouse facility.

Some of my customers do not have forklift facilities, can you help?
Yes, we can offer a tail lift service for pallet deliveries to the whole of the UK.

I sometimes have consignments that are extremely fragile, do you cater for directs?
Yes we can offer designated direct delivery vehicles, on a regular or ad hoc basis, contact our Sales Team for further details.

What size vehicles do you have?
We operate a wide range of vehicles from small vans to HGV’s, so can cater for all your needs.

Do you have a call centre to help with any queries?
Yes our highly trained Customer Services Staff are on hand to help you. In fact all our clients are given their own Customer Service Representative, they will look after your account personally, taking care of any queries that you may have and enabling you to give your own Customers a knowledgeable and efficient level of service.

Can you collect from me daily?
Yes, we can arrange a mutually convenient collection time and call in every day to collect all your parcel and pallet consignments, or you can choose to call to request a collection as you need one.

What paperwork do I need to complete to use Translink Express?
This will depend on the number of consignments that you normally send. We will provide you with simple to use multi-entry consignment notes or for larger users, we can provide a Computer Implant that can be installed on your own system to compliment your own despatch procedures, we also have a web based solution for your pallet deliveries.

Can you store some of my stock for me?
Yes we have a large Storage Facility, and can offer short term and long term storage rates, contact our Sales Team for further information.

Do you have an IT package available?
Yes, larger customers can have our specialist despatch system installed on their own premises to aid despatch. We also have a web based system for your pallet deliveries.

I have seasonal products, can you deliver them for me?
Yes, we can cater for all your requirements, even if your level of use is not consistent throughout the year.

Can you deliver to home addresses?
Yes we can offer a home delivery service, please contact our Sales Team for further information.